Amazon is investing over one billion euros in the Belgian market over the next three years. The American company aims to improve the customer experience for Belgian shoppers and help small and medium-sized businesses grow both domestically and internationally.
Continue readingOn average, online sellers are active on six different marketplaces. As 63 percent of consumers prefer marketplaces over brand sites, sellers need to make sure that their products are present there. However, selling on marketplaces comes with its own challenges as well.
Continue readingLarge international online platforms have grown rapidly in the Netherlands in recent years. However, local players still dominate the market. According to the latest Twinkle100, AliExpress, Shein and Temu are not among the ten largest online retailers in the country. Far from it. Amazon has also taken a step back, in both turnover and ranking.
Continue readingOnline seller of sports nutrition supplements, THG Myprotein, has recently partnered with PostNord. By doing so, the retailer could add more flexible delivery options to its online store, which strengthened its position in the Nordics. It turns out that parcel lockers became a popular delivery option, when it is given enough visibility in the checkout process.
Continue readingIn the first quarter of the year, ecommerce in Spain reached more than 25.7 billion euros. Compared to the same period in 2024, this was an increase of 18.7 percent. A majority of online transactions were destined for abroad, meaning that cross-border ecommerce is popular in Spain.
Continue readingThe Belgian government is considering introducing a levy on parcels imported from outside the European Union. The 2 euro fee per parcel would affect Chinese online retailers such as AliExpress, Shein and Temu. The government intends to use the revenue to help reduce the national budget deficit.
Continue readingAmazon remains by far the largest online shop in Germany, ahead of local players Otto and Zalando. This is shown in a new top 1,000 ranking by retail institute EHI and ECDB. The combined revenue of the thousand top sellers was 3.8 percent higher last year compared to the year before. The top 10 grew the fastest. More growth is expected this year.
Continue readingEcommerce giant Amazon is launching its discount storefront, Amazon Haul, in Spain. The standalone store competes with large Asian platforms like AliExpress and Temu. The launch follows other launches earlier this year in the United Kingdom and Germany.
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In the world of retail, a product’s value is measured by the trust it inspires. For El Corte Inglés, earning and keeping that trust has been a foundational value for generations. While our extensive assortment attracts shoppers, it’s our steadfast focus on ensuring customer satisfaction that keeps them returning. This commitment is more than just a policy—it’s a sincere pledge to treat every individual with respect and to ensure they leave completely satisfied. We deliver on this promise through a collection of services aimed at making your shopping journey smooth, safe, and tailored to you. At El Corte Inglés, we believe real customer satisfaction is achieved through exceptional product quality, flexible policies, and meaningful human interaction. In this article, we’ll show how our tailored assistance, famously simple returns, and attention to quality foster an environment where you can shop with complete peace of mind. Personal Service in the Digital Age As the shopping world grows more automated and impersonal, genuine human connection stands out like never before. El Corte Inglés has consistently prioritized personalized customer care. Our staff are not simply employees—they are specialists in their fields, ready to offer you guidance that fits your specific needs. You’ll feel this special touch from the moment you enter our stores. Want to revamp your wardrobe or find an outfit for a memorable occasion? Make use of our personal shopping consultants. Need tech advice? Our electronics experts will help demystify even the most complex gadgets and recommend what fits your lifestyle best. Looking for culinary inspiration? The Club del Gourmet staff are there to suggest ideal wine pairings or help you put together the perfect gourmet gift. This level of thoughtful, customized support means you’ll make confident, well-informed choices each visit. The Legendary Promise: “Si no queda satisfecho, le devolvemos su dinero” No phrase is more iconic at El Corte Inglés than our returns guarantee: “If you’re not satisfied, we’ll give your money back.” This straightforward promise offers customers total confidence in their purchases and reflects our unwavering belief in every product we offer. Our return process is intentionally made easy and stress-free—no complex rules or hidden strings attached. If an item isn’t right for you, simply bring it back. This approach builds a strong sense of trust, reassuring you that we stand by what we sell and that your satisfaction is our top priority. Our hassle-free policy has set the standard in Spanish retail, reflecting our enduring loyalty to our customers. Focused on Superior Quality, Always True customer satisfaction starts by providing top-quality products. At El Corte Inglés, our reputation is built on a careful selection of premium items. Our experienced buyers source goods from reputable brands and skilled craftspeople who share our dedication to excellence. You’ll see this commitment to quality throughout every section—from luxury fabrics in our clothing ranges to the carefully vetted produce in our groceries. We believe that real value comes from durable, reliable, and well-crafted products, offering you peace of mind for every purchase. This philosophy extends to our own exclusive brands. These lines are crafted in-house with the strictest standards for design and longevity, making sure everything bearing the El Corte Inglés stamp lives up to our promise of quality. Building Relationships, Not Just Transactions We see each visit as more than a simple transaction—it’s a chance to start or deepen a relationship. Our dedication to personalized support, our reliable returns guarantee, and focus on quality all tie back to our mission: putting the customer above all else. This customer-first mindset has earned us the loyalty of shoppers across generations in Spain. Shopping at El Corte Inglés means joining a long tradition of trust, quality, and confidence.
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For many in Spain, El Corte Inglés is not just a department store—it’s an institution woven into the everyday fabric of Spanish life. Whether you’re shopping for your first suit, preparing for festive holidays, or searching for the latest technology and gourmet treats, El Corte Inglés has become a go-to destination. Its reputation is anchored in three essential pillars: unrivaled product variety, premium customer care, and a true ability to serve every kind of shopper. These strengths have earned El Corte Inglés a place in countless Spanish households, uniting heritage and contemporary shopping under one roof. As a result, it stands as a single destination where you can expect quality, value, and top-tier service. This article delves into why El Corte Inglés remains a standout name in retail and how it continues to fulfill Spain’s diverse needs. Endless Options in Every Aisle When you step inside an El Corte Inglés location, the expanse of selection is immediately impressive. The store is a universe of possibilities, thoughtfully filled with goods to suit every part of modern life—not just in quantity, but in the depth and diversity of what’s on offer. Fashion lovers will be delighted to see global luxury brands alongside celebrated Spanish designers and El Corte Inglés’s very own collections. The store covers everything from the latest runway trends and comfortable daily styles to a wide array of kids’ clothing. Accessories, shoes, and a world-famous cosmetics department stocked with leading brands and skilled advisors complete the fashion experience. The variety doesn’t end with clothing. The home section brings everything required to furnish and embellish a space—furniture, lighting, linens, and kitchen essentials. Looking for the latest gadgets? The electronics department features cutting-edge technology from the world’s top manufacturers. And foodies are spoiled by the renowned Club del Gourmet, where Spanish specialties and international delicacies line the shelves. Thanks to this extraordinary range, El Corte Inglés makes it possible to shop for your lifestyle, home, and family in a single visit. Customer Care at Its Core Product variety is only part of the equation—what truly sets El Corte Inglés apart is its dedication to serving the customer. From its very beginnings, the company has made customer satisfaction a central value. Their team members are more than staff—they’re well-trained professionals eager to provide personalized help. Need assistance with sizing, troubleshooting a new computer, or advice on selecting a fine wine? The staff are there to assist, ensuring shopping is as enjoyable and stress-free as possible. The personal attention creates a helpful, friendly environment that can sometimes be lacking elsewhere. This devotion to the customer comes through in a host of valuable services: personal shopping appointments, easy and transparent returns (guaranteed by their “If you’re not satisfied, your money will be refunded” promise), convenient home delivery, and professional appliance installation. Every service is designed to simplify life for shoppers and build trust that lasts. Serving All Needs, All the Time El Corte Inglés excels at being a place for everyone. Its shelves and departments are filled with products for shoppers of all ages, tastes, and spending abilities. Whether you’re a student shopping for affordable essentials, a busy family tackling a weekly grocery haul, or a luxury enthusiast drawn to designer exclusives, you’ll find what you need in one location. This capacity to welcome a diverse customer base is no accident, but the result of careful strategy and a deep awareness of what Spanish shoppers want. Shoppers will find a blend of budget-friendly and premium ranges available, meaning everyone feels included and catered to. The store is a cultural hub as much as a retail one, regularly offering events, author signings, and cooking showcases. Families gather to admire holiday lights, and visitors often stop by to soak in a truly Spanish retail experience. Trusted Through Generations El Corte Inglés is much more than a retailer—it’s a trusted companion that supports millions of shoppers in their daily routines. By blending vast product choices with an unwavering commitment to personal service, the store has crafted a legacy that endures. Shoppers know they will find what they want and be treated with respect, making El Corte Inglés a benchmark in Spanish retail.
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